Ordering and Payment
Q: What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and bank transfers. For bank transfers, your stock will be reserved for 3 days, so please make payment promptly to avoid cancellation.
Q: Can I make changes to my order after placing it?
If you need to make changes to your order, please contact us as soon as possible. Once your order is dispatched, changes cannot be made.
Q: Is my payment information secure?
Absolutely! All payment transactions are processed securely through trusted payment gateways, and we do not store your payment details.
Shipping and Delivery
Q: Where do you deliver?
We currently deliver to addresses within the United Kingdom.
Q: How much does delivery cost?
- Standard Delivery: £7.99 for orders under £50.
- Free Delivery: For orders over £50.
- Remote Areas (Highlands and Islands): £12.99. Please select the appropriate option at checkout to avoid delays.
Q: How quickly will my order be dispatched?
We aim to dispatch all orders within 48 hours. If an item is out of stock, we’ll notify you and offer a refund or the option to wait until it’s available.
Q: Do you provide tracking for deliveries?
Yes, once your order is dispatched, we will email you a tracking number so you can monitor its progress.
Returns and Refunds
Q: Can I return a product if I change my mind?
Yes, you can return unused and unopened products within 14 days. Return shipping costs are the customer’s responsibility.
Q: What if I’ve used the product?
We only accept returns for products in their original, unused condition. Used items are not eligible for return.
Q: Will I get a full refund?
Refunds will be processed upon receipt and inspection of the returned item. The original shipping fee will be deducted from your refund.
Products and Stock
Q: Are the products in stock?
Yes! You can see live stock levels on the product pages.
Q: Are the products you sell tested?
Yes! We use many of the products ourselves and carefully select items we trust to meet high-quality standards.
General Questions
Q: How can I contact you?
You can reach us via the contact information provided on our website. We’re happy to help with any questions or concerns.
Q: Do you offer advice on using your products?
Absolutely! As beekeepers ourselves, we’re happy to share tips and advice to help you get the most out of our products.
Q: Is your packaging eco-friendly?
Yes! We use recyclable materials where possible, and our wooden products are packed in cardboard that can even be used as smoker fuel.
If you have a question that isn’t answered here, please don’t hesitate to reach out. We’re here to help! 🐝